Phone
+48 519 745 867
Learn more →Contact
Online requests are available at any time. Telephone contact, workshop handover and on-site visits are arranged after availability is confirmed.
Online requests are available at any time. Telephone contact, workshop handover and on-site visits are arranged after availability is confirmed.
+48 519 745 867
Learn more →Send a short description and the device model.
Learn more →Bulońska 16/5, 80-288 Gdańsk. Arrange handover before arrival.
Learn more →Complete the NPS form below. It is provided in Polish and creates the request directly in PCSmart's service system.
Pick the channel that suits the situation — they do not all get the same response time.
| Channel | Best for | Response |
|---|---|---|
| Phone +48 519 745 867 | Urgent faults, liquid damage, suspected data loss | Around the clock, 7 days a week |
| Sending a photo of the fault or the model sticker | Usually within the working day | |
| Service request form | Anything that can wait until the next working day | Usually the same working day |
| Invoices, formal matters, company paperwork | Usually the same working day |
Four details that let us give you a realistic figure without seeing the device.
From the sticker underneath the laptop, or msinfo32 in Windows. A brand name alone is rarely enough.
And whether anything happened first — a drop, a spill, a storm, a Windows update.
This changes how we approach the device and sometimes the order of the work.
A number you actually answer. Most delays we see come from a customer we could not reach for approval.
Getting hold of us and what to say.
The phone is answered around the clock, seven days a week, and the online form is always available. Handovers, on-site visits and collections are arranged by appointment.
It is better to call first. We are often out on visits, and a short call means the device gets looked at as soon as you arrive.
Yes — as standard for companies and on request for private customers. Give us the details when you place the order or when you collect the device.
Polish, English and Ukrainian. Choose the language at the top of any page.
Describe the symptoms and device model. We will suggest the next step and confirm the price before starting any repair.