Add a useful photo
A photo of the label, damage or error message can shorten the initial assessment.
Quick estimate
Send a service request
The more precise the device model and symptoms, the faster we can suggest the correct next step.
0 PLNdiagnosis with an approved repair
3–12 monthswarranty depending on the service
Gdańsk+on-site support by appointment
Online 24/7request forms are always available
Send a service request
The more precise the device model and symptoms, the faster we can suggest the correct next step.
Describe the history
Mention liquid, impact, previous repair attempts and when the fault started.
Choose the contact method
We can reply by phone, e-mail or WhatsApp.
Request a repair estimate
Complete the NPS form below. It is provided in Polish and creates the request directly in PCSmart's service system.
What you get back
A realistic range, not a number invented to win the job.
A price range, not a promise
Before anyone has seen the device, an exact figure would be a guess. We give the range we genuinely expect and explain what would move it.
A realistic timeframe
Including whether parts need ordering. We would rather tell you three days now than promise one and disappoint you later.
An honest "not worth it"
If repairing the device costs more than replacing it, we say so — even though it costs us the job.
No obligation
An estimate commits you to nothing. Plenty of people use it just to decide whether to repair or replace.
How to describe the fault well
The difference between a useful estimate and a vague one is usually three sentences.
| Instead of | Write something like |
|---|---|
| "It does not work" | "It powers on, the fan spins, but the screen stays black" |
| "It is a Dell" | "Dell Latitude 5420, model on the sticker underneath" |
| "It is slow" | "Takes four minutes to boot, has a mechanical hard drive, 8 GB RAM" |
| "Something with the battery" | "Charges only when I hold the cable at an angle" |
| "It got wet" | "Coffee spilled on it three days ago, worked for an hour afterwards, now nothing" |
Estimate questions
How the estimate works.
Is the estimate binding?
The range we give is what we genuinely expect. The final figure is confirmed after diagnosis, and no work starts until you approve it.
How long until I get a reply?
Usually the same working day. For urgent faults calling +48 519 745 867 is faster — the line is open around the clock.
Do I have to use your service afterwards?
No. An estimate commits you to nothing, and asking for one costs nothing.
What if you cannot estimate without seeing it?
Some faults — liquid damage above all — genuinely cannot be quoted in advance. In those cases we say so and quote after cleaning and diagnosis rather than inventing a number.
Tell us what happened to your device
Describe the symptoms and device model. We will suggest the next step and confirm the price before starting any repair.