Request and case number
Describe the device and fault. Wait for confirmation and the correct recipient details.
Shipping to the service
Send your laptop without travelling across the city
First submit a request and wait for the case number and shipping details. Do not send a device before the service confirms acceptance.
0 PLNdiagnosis with an approved repair
3–12 monthswarranty depending on the service
Gdańsk+on-site support by appointment
Online 24/7request forms are always available
Send your laptop without travelling across the city
First submit a request and wait for the case number and shipping details. Do not send a device before the service confirms acceptance.
Secure packaging
Back up data if possible, switch the device off and use a rigid box with cushioning on every side.
Diagnosis and approval
Repair begins only after delivery, diagnosis, an estimate and your approval.
How to pack a laptop safely
Most transit damage we see comes down to one of these five things.
| Step | Why it matters |
|---|---|
| Back up your data first if the laptop still runs | Transport is the one part of the process nobody controls |
| Remove the battery if it is removable | And never ship a swollen battery — tell us instead |
| Wrap the laptop in bubble wrap on every side | Corners and the screen are what break in transit |
| Fill the empty space in the box | A laptop that moves inside the box is a laptop that arrives damaged |
| Include a note with your name, phone and the fault | So the parcel can be matched to your request the moment it arrives |
What happens when the parcel arrives
The process is the same as an in-person handover, just with photos.
We confirm receipt
You get a message the day the parcel arrives, with the job number.
Condition documented
We photograph the device as it arrived, which protects both sides if something happened in transit.
Diagnosis and estimate
Same as any other job — the cost and time before any work begins.
Return shipping
We send it back the same way once the repair is approved, tested and finished.
Shipping questions
Sending a device to us safely.
Can I send a desktop PC?
Laptops are what we normally receive by parcel locker. For a desktop, contact us first — the packaging requirements are different and sometimes a visit makes more sense.
Who pays for the shipping?
Shipping to us is arranged by you. The return is agreed together with the estimate so there are no surprises on the invoice.
What about a swollen battery?
Do not ship it. A swollen lithium battery is a transport hazard — call us and we will agree a different route.
How long does the whole thing take?
Add the shipping time to the normal repair time. Simple jobs come back within a few days; board-level electronics take 1–14 days plus transit in both directions.
Tell us what happened to your device
Describe the symptoms and device model. We will suggest the next step and confirm the price before starting any repair.